Important customer information

Shipping informations
Our shipping partner is Deutsche Post (DHL).Packaging and material are already included in the price.

Right of return
You may return the merchandise without specification of reasons within 40 days of receipt. This deadline begins, at the earliest, with the receipt of this instruction in text form (e.g. as letter/fax/email), but not before the recipient has received the merchandise and not before we have fulfilled our duty of information in accordance with § 312c paragraph 2 BGB in conjunction with § 1 paragraph 1, 2 and 4 BGB-InfoV and our duties in accordance with § 312e paragraph 1 sentence 1 BGB in conjunction with § 3 BGB-InfoV. Only in the event of goods that cannot be sent in package form (e.g. large items) are you able to declare the return of goods by requesting collection in text form. The deadline is considered met by sending the goods or requesting collection prior to the deadline running out.

Consequences of returning goods
In the event of an effective return, it must be ensured that the services received by both parties are returned along with any benefits gained as a result (e.g. advantages of use). In the event of the merchandise showing wear, compensation may be demanded. This is not the case when the wear on the goods can be compared to the type of testing that would, for example, have been possible in a store. By the way, you can avoid the obligation to provide compensation ,for wear caused by using the product in a way that is not intended, by treating the items as if they are not your property and not doing anything that may affect their value. Obligations for the repayment of payments made must be fulfilled within 30 days. The deadline begins for you with the sending of the merchandise or issuing a collection request and for us with receipt of the same.